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Tag: crisis management

News

Skype’s Outage: A Lesson in How to Handle a Crisis in the Age of Social Media

  • Frederic Lardinois
  • Posted on December 23, 2010

Skype, the immensely popular VoIP service, experienced the first major outage in its history yesterday and even though this will surely hurt the company in the very short run, its excellent crisis management will reduce the outage’s impact to close to zero in the long run.

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