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AdWords Gets Free Phone Support: Is Google Finally Taking Customer Service Seriously?

Google may be one of the world’s biggest Internet companies, but if you want to talk to a real human being when you run into an issue with Google, you’re generally out of luck. While Google offers customer support through email for some services, the company’s online FAQs and help pages are generally the only means to get official information about a product. Google’s dislike for offering phone support was also on display when it launched its Nexus One smartphone without offering any phone support and only launched a phone support line after lots of complaints from its users. Maybe things are changing in Mountain View, however. Today, Google announced that it will offer free phone support for its AdWords advertising platform in the U.S. and Canada.