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Google Apps for Business Users Finally Get 24×7 Phone Support

Until now, Google Apps for Business users who pay a monthly or annual per-user fee to use the business versions of Gmail, Google Docs and similar services under their own domain names had one problem: the only real support option was over email. While that may work for most problems, quite a few users actually prefer to get an immediate answer and to talk to somebody knowledgeable over the phone. Starting today, Google now provides 24×7 phone support for Google Apps for Business users for all issues related to the product’s core services. These include Gmail, Google Docs and Google Calendar, among others.

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About Time: Gmail, Google Calendar and Docs Get Offline Access

Google just announced that it is finally launching offline access to Gmail, Google Calendar and Docs. Once upon a time, Google allowed users to access their data offline through Gears, but the company shelved this effort in xxx and never replaced it. Now, Chrome users can install a new plugin from Google that will give them offline access to their Gmail emails once again and Docs and Calendar will use HTML5’s ability to cache content on a local machine without the need to install a plugin.