Until now, Google Apps for Business users who pay a monthly or annual per-user fee to use the business versions of Gmail, Google Docs and similar services under their own domain names had one problem: the only real support option was over email. While that may work for most problems, quite a few users actually prefer to get an immediate answer and to talk to somebody knowledgeable over the phone. Starting today, Google now provides 24×7 phone support for Google Apps for Business users for all issues related to the product’s core services. These include Gmail, Google Docs and Google Calendar, among others.
Google just announced that it is finally launching offline access to Gmail, Google Calendar and Docs. Once upon a time, Google allowed users to access their data offline through Gears, but the company shelved this effort in xxx and never replaced it. Now, Chrome users can install a new plugin from Google that will give them offline access to their Gmail emails once again and Docs and Calendar will use HTML5’s ability to cache content on a local machine without the need to install a plugin.