Google Apps for Business Users Finally Get 24×7 Phone Support

Until now, Google Apps for Business users who pay a monthly or annual per-user fee to use the business versions of Gmail, Google Docs and similar services under their own domain names had one problem: the only real support option was over email. While that may work for most problems, quite a few users actually prefer to get an immediate answer and to talk to somebody knowledgeable over the phone. Starting today, Google now provides 24×7 phone support for Google Apps for Business users for all issues related to the product’s core services. These include Gmail, Google Docs and Google Calendar, among others.


Google Docs Presentations Get Real-Time Collaboration, Transitions and Animations

Just about a year and a half ago, most of Google’s productivity apps in the Google Docs suite received major overhauls that brought real-time collaboration and a number of other new features to Google’s online document, spreadsheet and drawing tools. One tools that was left out of that refresh at the time was Presentations, Google’s online PowerPoint rival. Today, Google is changing this by bringing real-time collaboration, animations, rich tables and about 50 more new features to Presentations.